Passes on GetWeather are once-off digital purchases for a single event. There are no subscriptions,
so there is nothing to cancel on an ongoing basis. Here is when you can get your money back and how to
ask for it.
1. When you get a full refund
You paid but can't get access. If your pass doesn't activate and we can't fix it, we refund
you in full.
Change of mind, within 7 days. If you ask within 7 days of paying and haven't yet opened the
paid planner for that event, we refund you in full.
The event is cancelled. If the organisers cancel the event, we refund your pass in full.
The event is postponed. Your pass carries over to the new date automatically. If you'd
rather have your money back, ask for a full refund before the original race date.
Duplicate payments. If you were charged twice for the same pass, we refund the extra
payment.
Prolonged outage. If the planner is unavailable through our fault for a significant part of
your event's paid window, we refund you in full.
2. When refunds aren't available
Apart from the cases above, sales are final once you've opened the paid planner, once more than
7 days have passed since you paid, or once the event has taken place.
Forecast accuracy isn't grounds for a refund. Weather forecasts are estimates and can be wrong (see
our Terms & Conditions).
Not taking part in an event that went ahead (for example a withdrawal or DNF) isn't grounds for a
refund.
Accounts suspended for sharing logins or redistributing content are refunded only at our
discretion.
3. How to request a refund
Email support@getweather.co.za from your account email
address. Include the event name and, if you have it, the PayFast payment reference from your
confirmation email. We'll acknowledge your request within 2 business days.
4. How refunds are paid
Approved refunds go back to the original payment method through PayFast, within 7 business days of
approval. Your bank or card issuer may take a few more days to show the credit. When a refund is
processed, the pass for that event is deactivated.
5. Your statutory rights
This policy is in addition to your rights under the Consumer Protection Act and the Electronic
Communications and Transactions Act, and doesn't limit them.